FAQs

Some of our products can be customised in terms of size, colour, configuration, and branding elements. If you're interested in custom furniture, please contact our customer support team before placing your order.

You can choose furniture based on your available space, number of users, and storage needs. Alternatively, you can provide your office dimensions, floor plan, or office furniture requirements, and our customer support team will be happy to assist with recommendations.

Our reception desks are available in sizes ranging from 1600mm to 5000mm wide. Smaller reception areas typically choose desks between 1600mm and 2400mm, while larger offices and commercial reception spaces often require desks from 3000mm to 5000mm in width.

Straight reception desks are ideal for smaller spaces, while L-shaped and U-shaped reception desks provide additional workspace and storage.

You can place an order directly through our website, or contact our customer support team for a quotation.

We accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, UnionPay and Visa.
If you wish to pay via bank transfer, please contact our customer support team via email at support@zimasyaau.com

All prices are displayed in AUD. Shipping costs are calculated and shown at checkout.

Our products are available for delivery throughout Australia. If you require delivery to a destination outside Australia, please contact our customer support team for assistance and available shipping options.

We deliver Australia-wide. Shipping costs are confirmed at checkout or by our support team.
Pre-order & custom items: Please allow approximately 6–12 weeks from order confirmation, which includes production (5–20 business days), sea freight transit (15–25 business days), Australian customs clearance (4–7 business days), and domestic delivery (2–10 business days). Actual timeframes may vary depending on production schedules, port conditions, and your delivery address.

Some products are delivered flat-packed, while others may come fully or partially assembled. Please refer to the product page for specific details.

White Glove Premium Service is independently offered by third-party providers. We can share relevant supplier contact details on request, and all service pricing and arrangements shall be negotiated directly between you and the selected service provider.

Please report obvious transit damage within 7 days upon receipt to help us lodge insurance claims with couriers. This 7-day reporting period is for insurance processing only and will not override your statutory rights under Australian Consumer Law for latent defects claimed within our 30-day return window or legal warranty period. Kindly attach your order number together with photos and videos of items and packaging when contacting support. This will help us resolve the issue promptly.

We do not generally accept returns solely because of a change of mind. If your item is defective, damaged in transit, incorrect, missing parts or otherwise fails to meet applicable consumer guarantees, please contact our customer support team. Our 30-day return policy applies only for defective goods, shipping errors or missing items and excludes returns due to personal change of mind. This 30-day returns process is provided in addition to, and does not limit, any rights or remedies available under the Australian Consumer Law.

Under normal use, selected components are covered by a warranty of up to 1 year (365 days) from the date of delivery. For more details, please contact our customer support team via email at support@zimasyaau.com.

You can reach us via email, phone, or our online contact form. Our customer support team is available during business hours to assist you.