How to Order with Zimasya

Section 1 - The Ordering Process

• Step 1: Explore Our Selection
  Visit our website, https://zimasyaau.com, and browse through our extensive collection of premium office furniture. Whether you are looking for modern designs or functional classics, we have something for every office setting.
• Step 2: Select Your Items
  Click on the office furniture piece you are interested in to view detailed information, including images, specifications, and pricing. Customise your selection by choosing the desired colour, size, and quantity. If you cannot find your preferred size or style in the available options, please contact our customer support team. Most of our products can be customised beyond standard options, though additional costs may apply and will need to be quoted on a case-by-case basis.
• Step 3: Add to Cart
  After finalising your selections, click the "Add to Cart" button to place the items in your shopping cart.
• Step 4: Value-Added Services
  White Glove Premium Service may be available for an additional fee, subject to availability and confirmation before delivery. Depending on the delivery location and service requirements, this service may be provided by experienced third-party service providers and may include indoor delivery, placement in the agreed location, unpacking, packaging removal and furniture assembly, where available. White Glove Premium Service is independently provided by third-party suppliers. We may share third-party contact information upon your request. All service scope, availability and fees shall be negotiated and settled directly between you and the third party, and relevant costs will not be added during our checkout.
  
• Step 5: Check Your Cart
  Ensure that the items, quantities, and options in your cart align with your preferences. Make any necessary adjustments if needed.
• Step 6: Proceed to Checkout
  Click "Checkout" to begin the checkout process. Our system will guide you through entering your shipping and billing details.
• Step 7: Shipping Details
  Provide the delivery address where you would like your office furniture to be sent. Ensure the accuracy of the information for a smooth delivery experience.
  Shipping costs are calculated at checkout based on product size and delivery location.
  Kindly note standard delivery cannot be delivered to PO Box, parcel lockers or postal collection points; valid physical street address is required. If PO Box is filled in mistakenly, please contact us to revise address free of charge before shipment.
• Step 8: Choose Payment Method
  Select from the available payment options including American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, UnionPay and Visa. If you wish to pay via bank transfer, please contact our customer support team via email at support@zimasyaau.com.
  All transactions are processed securely through trusted payment providers.
• Step 9: Review and Confirm
  Before finalising your order, review all details, including items, quantities, pricing, and shipping information. Once everything looks good, confirm your order.
• Step 10: Tax Invoices
  A tax invoice will be provided upon request after your order is confirmed.
• Step 11: Receive Confirmation
  You will receive an on-screen confirmation immediately after placing your order. A confirmation email will also be sent to the address you provided during checkout.
• Step 12: Stay Updated
  We will keep you informed throughout the delivery process and provide updates whenever available. You can track your order status by logging into your account on our website or by contacting our customer support team.

Section 2 - Support and Policies

Pre-Sales and After-Sales Support: When you visit our website, you will find an online customer support chat window in the bottom right corner. Our knowledgeable team is available to assist you in real-time, providing detailed information, answering questions, and addressing any concerns. For email support, contact us at support@zimasyaau.com. We are dedicated to ensuring a smooth shopping experience for you.

Returns and Product Issues: If your item is defective, damaged in transit, incorrect, missing parts or otherwise fails to meet applicable consumer guarantees, please contact our customer support team for assistance. Our 30-day returns process is provided in addition to, and does not limit, any rights or remedies available under the Australian Consumer Law. For further details, please refer to our Return and Refund Policy.

We are excited to offer you a seamless and delightful ordering experience as you explore and select your new office furniture pieces from our curated collection. Your satisfaction is our top priority, and we are here to assist you every step of the way.

Experience Office Elegance with Zimasya. Crafted for Comfort.