Payment Policy

Overview

Welcome to zimasyaau.com (referred to as "we", "us", or "our"). We are committed to transparent pricing, secure payment processing and compliance with the Australian Consumer Law (ACL).

This Payment Policy explains how pricing, promotions, payment methods, shipping charges and refunds are handled when you purchase from us.

Section 1 - Pricing

All product prices displayed on zimasyaau.com are shown in Australian dollars (AUD) and include GST. Shipping costs are not included. The applicable delivery charge will be calculated and displayed at checkout after the customer enters a valid Australian delivery address and before payment is completed. The final payable amount, including any applicable shipping fees, will be clearly shown at checkout before payment is completed.

1.1 Price Changes: Prices may change from time to time due to supply conditions, freight costs or promotional campaigns. Price changes will not affect confirmed orders. 

1.2 Pricing Errors: In rare cases, a pricing error may occur due to technical issues. We reserve the right to cancel orders affected by obvious pricing errors and will notify you promptly.

Section 2 - Shipping Costs

Shipping charges are calculated based on product weight, dimensions, quantity, delivery postcode, freight requirements and delivery distance.

The applicable delivery charge will be calculated and displayed at checkout after the customer enters a valid Australian delivery address and before payment is completed.

Delivery charges and estimated delivery timeframes may vary between metropolitan, regional and remote locations due to freight distance, carrier operating costs, delivery postcode and local delivery arrangements.

All delivery charges are shown in Australian dollars (AUD) and include GST where applicable.

Standard delivery charges do not include optional White-Glove Premium Service, indoor placement, assembly, tailgate lift service, forklift unloading, special-access services, redelivery, storage or other optional delivery services.

Where an additional service or charge applies, we will provide a quote or written confirmation before arranging that service. No optional additional charge will be added without the customer’s prior approval.

Section 3 - Payment Methods

3.1 Online Payments: We accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, UnionPay and Visa.

3.2 Payment Authorisation: You confirm that you are authorised to use the selected payment method and that all payment details provided are accurate.

Section 4 - Bank Transfer

If you wish to pay via bank transfer, please contact our customer support team via email: support@zimasyaau.com

Section 5 - Refunds and Consumer Guarantees

5.1 Australian Consumer Law: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

5.2 Major Failure: You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

5.3 Minor Failure: You are entitled to have the goods repaired or replaced if they fail to meet consumer guarantees and the failure does not amount to a major failure.

5.4 Transit Damage: If your order is damaged during delivery, please contact us promptly. We will arrange a replacement or refund as appropriate.

5.5 Defective Products, Shipping Damage and Order Errors

For faster assistance, customers are encouraged to contact us within 30 days of delivery if a product arrives damaged, defective, incorrect, incomplete, missing parts or otherwise not as described.

This 30-day product issue support period is an administrative timeframe intended to help us assess and resolve issues promptly. It does not limit, exclude or replace any rights or remedies available under the Australian Consumer Law.

Customers are encouraged to retain the original packaging where reasonably possible, as it may assist with assessment, collection or return transport. However, the absence of original packaging or an original purchase receipt will not, by itself, prevent us from assessing a product issue or providing a remedy required under the Australian Consumer Law.

We may request reasonable proof of purchase, such as an order confirmation, transaction record, receipt number, card or bank statement, or other evidence reasonably demonstrating that the product was purchased from us.

Where a product defect, shipping damage, missing item, incorrect item, incomplete delivery or another issue for which we are responsible is confirmed, we will provide an appropriate remedy and cover the reasonable approved costs associated with that remedy, including return freight or carrier collection where required.

Section 6 - Disputes and Chargebacks

If you have any concerns regarding a payment or transaction, please contact us first so we can attempt to resolve the matter promptly. We cooperate with payment providers in the event of a chargeback or dispute.