Shipping Policy

Overview

Thank you for choosing Zimasya. We specialise in quality custom office furniture and tailored workspace solutions. This Shipping Policy explains our delivery processes, timeframes and related conditions.

Our standard delivery service is kerbside delivery or delivery to the nearest accessible ground-floor entrance of the delivery address.

Standard delivery does not include indoor placement, delivery above ground level, stair carrying, lift access, assembly, unpacking, packaging removal, tailgate lift service or forklift unloading unless otherwise agreed in writing.

Shipping Coverage

Zimasya delivers to physical street addresses throughout Australia, including metropolitan, regional and remote locations.

Shipping is currently available within Australia only. International shipping is not available through our online checkout.

We do not deliver to PO Box addresses or Parcel Lockers, as many furniture products require freight delivery to a physical street address.

Delivery timeframes and shipping charges may vary depending on the delivery postcode, product size, product weight, freight requirements, carrier schedules and local delivery arrangements.

Section 1 – Premium Custom Products: Overseas Sourcing and Delivery Within Australia

We ship selected premium custom products from overseas to Australia. These products are not standard parcel items. They are often made to order, carefully packed for long-distance transport, shipped by international sea freight, cleared through Australian customs, and then delivered locally.

Because each stage involves specialist handling, the total delivery timeframe is typically approximately 6–11 weeks (30–55 business days) from order confirmation. This timeframe reflects the care required for premium furniture and bulky custom products, rather than ordinary courier delivery.

1.1 Order Processing / Production: 5–16 business days

This period covers custom product manufacturing, preparation and packaging.

1.2 Sea Freight Transit: 18–22 business days

This period includes export customs clearance and ocean transit to Australian ports.

1.3 Australian Customs Clearance / Local Delivery Depot: 5–7 business days

This period includes Australian customs clearance and transfer to our local delivery depot.

Import Duties, Taxes and Customs Charges

For Premium Custom Products shipped from overseas to Australia, BIZFURNIZ PTY LTD is responsible for applicable customs duties, import GST, import processing charges and standard customs-clearance charges incurred before delivery to customers in Australia.

Customers will not be required to pay separate customs duties, import GST, import taxes or standard customs-clearance charges after checkout for these products.

All prices are shown in AUD and include GST where applicable. The total amount payable by the customer consists of the product price and the delivery charge displayed at checkout, except for optional delivery services, redelivery charges or special delivery arrangements that have been separately quoted and accepted by the customer.

1.4 Domestic Delivery: 2–10 business days

This period includes delivery within Australia and may vary depending on the delivery address, carrier availability and local access conditions.

Overall estimate: approximately 6–11 weeks (30–55 business days) from order confirmation, depending on production schedules, shipping schedules, customs processing, port conditions, carrier availability and the final destination.

Section 2 - Delivery Services

2.1 Standard Delivery

Standard delivery is generally provided from Monday to Friday during normal business hours.

Depending on the carrier and delivery address, standard delivery may be kerbside delivery or delivery to the nearest accessible ground-floor entrance.

Standard delivery does not include indoor placement, stair carrying, lift access, assembly, unpacking, packaging removal, tailgate lift service or forklift unloading unless otherwise agreed in writing.

2.2 White-Glove Premium Service

White-Glove Premium Service may be available for selected orders and delivery locations at an additional charge.

Subject to availability and prior written confirmation, this service may include:

• indoor placement;
• furniture assembly;
• unpacking and packaging removal;
• additional handling for oversized items; and
• tailgate lift or forklift arrangements where required and available.

White-Glove Premium Service may be provided by experienced third-party service providers. Upon your request, we may provide you with their contact details. The service scope, availability and fees will be discussed and agreed directly between you and the third-party provider, and any related fees will not be added during our checkout process.

White-Glove Premium Service is not included in standard delivery charges. Service availability, scope, timing and fees will be confirmed with you in writing before the service is arranged.

No White-Glove Premium Service charge will be added without your prior approval.

Section 3 - Delivery Responsibilities

Please ensure someone is available to accept delivery at the scheduled time. Couriers may contact you prior to arrival.

If delivery cannot be completed due to absence or access issues, a redelivery fee may apply as charged by the carrier.

If redelivery or warehousing fees are not paid promptly, we reserve the right to suspend delivery until the fees are settled.

Section 4 - Shipping Costs

Shipping charges are calculated based on product weight, dimensions, quantity, delivery postcode, freight requirements and delivery distance.

The applicable delivery charge will be calculated and displayed at checkout after the customer enters a valid Australian delivery address and before payment is completed.

Delivery charges and estimated delivery timeframes may vary between metropolitan, regional and remote locations due to freight distance, carrier operating costs, delivery postcode and local delivery arrangements.

All delivery charges are shown in Australian dollars (AUD) and include GST where applicable.

Standard delivery charges do not include optional White-Glove Premium Service, indoor placement, assembly, tailgate lift service, forklift unloading, special-access services, redelivery, storage or other optional delivery services.

Where an additional service or charge applies, we will provide a quote or written confirmation before arranging that service. No optional additional charge will be added without the customer’s prior approval.

Section 5 - Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You may enter your tracking number on our Order Tracking page to track your shipment.

Section 6 - Risk, Damage and Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If your item arrives damaged or not as described, please contact us promptly with photographs and your order number.

Where required under the Australian Consumer Law (ACL), we will provide a repair, replacement or refund depending on whether the issue constitutes a major or minor failure. For specific details, please refer to the Return and Refund Policy.

Section 7 - Shipping Restrictions

We do not deliver to PO Box addresses. A physical street address is required.