Shipping Policy

Overview

Thank you for choosing Zimasya. We specialise in quality custom office furniture and tailored workspace solutions. This Shipping Policy explains our delivery processes, timeframes and related conditions.

Our standard delivery service is curbside delivery, at the entrance or first floor of the apartment building. Please note that we do not supply tailgate lifts or forklifts, even if needed for unloading oversized items. We do not provide indoor moving or stair-carrying services by default. This service does not include indoor placement or assembly unless otherwise arranged.

Section 1 - Premium Custom Products (International Shipping): We Ship Products from Overseas to Australia

1.1 Order Processing: Order processing takes 5–20 business days. This period covers custom product manufacturing, meticulous preparation, and packaging to ensure items arrive intact.

1.2 Sea Freight Transit: After shipment, orders typically take 15–25 business days to arrive at Australian ports. This period includes export customs clearance and ocean transit.

1.3 Australian Customs Clearance: Australian customs inspection and delivery to local warehouses takes 4–7 business days.

1.4 Domestic Delivery: Domestic delivery within Australia varies from 2–10 business days depending on the customer's address.

Total delivery time will vary depending on production schedules, port conditions and final destination.

Section 2 - Delivery Services

2.1 Standard Delivery: Monday through Friday, 9:00 AM to 5:00 PM. Our standard delivery service provides curbside delivery, meaning items are placed at the entrance of apartment buildings or on the first floor. Please note that we do not provide tailgate lifts or forklifts for unloading oversized items. White Glove Premium Service, including indoor placement and assembly, is available upon request for an additional fee.

2.2 White Glove Premium Service (additional fee):

• Indoor placement
• Professional furniture assembly
• Unboxing and packaging removal
• Oversized item unloading, including a tailgate lift or forklift where required

Service Terms:

• The White Glove Premium Service is provided by experienced third-party service providers.
• Fees and service details must be negotiated directly with them.

Section 3 - Delivery Responsibilities

Please ensure someone is available to accept delivery at the scheduled time. Couriers may contact you prior to arrival.

If delivery cannot be completed due to absence or access issues, a redelivery fee may apply as charged by the carrier.

If redelivery or warehousing fees are not paid promptly, we reserve the right to suspend delivery until the fees are settled.

Section 4 - Shipping Costs

Shipping costs are calculated based on product weight, dimensions and delivery distance. All shipping fees are displayed at checkout before payment is completed.

Section 5 - Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You may enter your tracking number on our Order Tracking page to track your shipment.

Section 6 - Risk, Damage and Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If your item arrives damaged or not as described, please contact us promptly with photographs and your order number.

Where required under the Australian Consumer Law (ACL), we will provide a repair, replacement or refund depending on whether the issue constitutes a major or minor failure. For specific details, please refer to the Return and Refund Policy.

Section 7 - Shipping Restrictions

We do not deliver to PO Box addresses. A physical street address is required.